FAQ
Common questions before booking a consultation.
Practical answers about existing cameras, access, monitoring coverage, escalation, reporting, and the V1 consultation-first process.
Answers
What to know before onboarding
KnoxWatch reviews each site before proposal, agreement, payment, secure camera access, and monitoring launch.
Quick categories
- Camera compatibility
- Monitoring coverage
- Access and privacy
- Consultation and onboarding
- Reports and escalation
Camera compatibility
Do I need new cameras?+
Not always. Many businesses can begin with existing cameras if the system has reliable coverage and can be accessed securely.
Can KnoxWatch work with existing CCTV or NVR systems?+
Often, yes. Compatibility depends on your camera system, recorder, remote access options, stream availability, and whether secure viewer access can be configured.
Monitoring coverage
Do you offer after-hours or 24/7 monitoring?+
Yes, after-hours monitoring is a core use case. Optional 24/7 monitoring can be scoped during consultation when a site requires broader coverage.
What areas can be monitored?+
Coverage depends on camera placement, lighting, viewing quality, access reliability, and the site instructions agreed during onboarding.
Access and privacy
How does camera access work?+
Camera access is coordinated after agreement. KnoxWatch reviews the safest supported access method for your camera platform, recorder, or remote viewing setup.
Should I share admin passwords?+
Limited viewer access is preferred wherever possible. Full administrator credentials should be avoided unless absolutely necessary and handled through a secure onboarding process.
Consultation and onboarding
What happens after consultation?+
KnoxWatch reviews your site, cameras, monitoring goals, escalation needs, and reporting expectations before preparing a custom recommendation.
Are service costs listed publicly?+
Not for V1. KnoxWatch prepares custom monitoring recommendations after consultation because site layout, camera access, monitored hours, escalation needs, and reporting expectations vary.
How does onboarding work?+
After proposal and service agreement, KnoxWatch coordinates secure camera access, site instructions, escalation contacts, reporting preferences, and monitoring launch steps.
Reports and escalation
How are incidents escalated?+
Escalation rules are defined during onboarding. Depending on the site, this may include notifying owners, managers, designated contacts, or other agreed response paths.
Do you provide reports?+
Yes. KnoxWatch can provide daily activity summaries and incident reports with timestamps, notes, actions taken, and outcomes where applicable.